Cloud & DevOps
Maintenance and Support
Software that stays healthy after launch.
Ongoing care with defined response times and a named engineer who knows your system.
Discuss this serviceFrom $900 / month
DatadogSentryGitHubDockerPostgreSQL
What's included
Capabilities you get
Defined response times
Severity-based SLAs so you know how fast we respond.
Proactive patching
Dependencies and servers kept current before vulnerabilities bite.
Monthly review
A regular conversation covering incidents, usage and the roadmap.
Fixed scope, fixed price
Well-defined work is quoted at a fixed price, and anything exploratory is time-boxed with a clear checkpoint.
Overview
Ongoing care with defined response times and a named engineer who knows your system.
We provide ongoing maintenance, monitoring, security patching, bug fixing and small enhancements under a clear service-level agreement.
How we approach maintenance and support
We treat infrastructure as software: everything is defined in code, reviewed, versioned and reproducible. We start by measuring where releases and incidents currently lose time, fix the biggest constraint first, and prove each improvement with numbers — deployment frequency, lead time, recovery time and change-failure rate — before moving to the next.
What success looks like
Defined response times, a named engineer and regular improvements. We agree the measures that define success with you in the first week, report against them throughout, and review them together after launch.
How the engagement runs
- Discovery — a short, paid phase that ends with a scope, an architecture and a fixed estimate you own whether or not you continue with us.
- Build — weekly working releases, a shared backlog and a named lead engineer you can reach directly.
- Launch and support — staged rollout, handover training and a defined support period afterwards.
Deliverables
What you walk away with
- A working maintenance and support solution in production
- Infrastructure defined as code and stored in your repository
- Automated build, test and deployment pipelines with rollback
- Monitoring, alerting and runbooks for the failure modes that matter
- Backup, recovery and disaster-recovery procedures, tested
- Security and cost review with a prioritised remediation list
- Documentation and a hands-on session for your operations team
FAQ
Common questions
- How long does maintenance and support usually take?
- Typically Ongoing, depending on scope and how many systems are involved. Discovery produces a firm timeline before you commit to the build.
- What does maintenance and support cost?
- Engagements typically start from $900 / month. We quote fixed prices for well-defined scope and give you a written estimate at the end of discovery, with every assumption listed.
- Which cloud providers do you work with?
- AWS, Google Cloud and Azure, plus conventional VPS and on-premise environments. We recommend based on your workload, team skills and budget rather than any vendor preference.
- Will there be downtime during migration?
- We design for none. Migrations run in parallel with the live system and cut over in a planned, reversible window, with a rehearsed rollback if anything behaves unexpectedly.
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