Case study
Real-time dispatch for a regional logistics operator
A live dispatch and tracking platform that replaced phone calls and whiteboards, with drivers, planners and customers on one picture.
- Client
- Meridian Logistics
- Industry
- Logistics
- Year
- 2025
- Duration
- 6 months
22%Fewer empty miles
48 hrs → 4Invoice turnaround
99.9%Platform uptime
01
The challenge
Meridian coordinated a growing fleet through phone calls, messaging groups and a whiteboard. Planners could not see where vehicles were, customers chased for updates, and invoices waited days for paperwork to arrive from drivers.
02
Our solution
We built a dispatch platform with live vehicle tracking, drag-and-drop planning, a driver mobile app with proof of delivery and a customer tracking page. Delivery events flow straight into invoicing, so billing no longer waits on paper.
03
The outcome
Empty miles fell by twenty-two percent, invoice turnaround dropped from two days to four hours, and customer status calls almost disappeared. The platform has sustained 99.9% uptime since launch.
“They spent two weeks understanding our operation before writing a line of code. The result handles our real edge cases instead of the tidy version we described in the first meeting.”
Adeel Rahman
Chief Operating Officer, Meridian Logistics